When it comes to reporting, RevLive gives you access to everything you would want to know about how our call center is performing for you. We want to show you how we can impact your business in a positive way by increasing your profitability.
We’re able to generate reports on the metrics you need to be able to run your business and make timely decisions. A few of the reports that you will see in your real-time reporting portal include:
- Customer wait time
- Average call length
- Abandonment rate
- Conversion rate
- Refund Rate
- Agent Error Rate Report
- Refund Impact Report
- Save Sales
- And much more…
Our reports monitor metrics and key performance indicators (KPIs) that measure the success of your programs, enabling you to continuously refine and optimize your customer experience. You simply log into your account using our secure site, select a report and date range, and instantly receive the data. You’ll also have the ability to download the data to your computer so you can immediately use it in your CRM application or other systems you’re running in-house.
We create summaries and detailed reports so you can see both the big picture at a glance and get the specifics you need to understand trends and patterns in calls and customer service. Not only do you have instant access, but our Client Success Managers will go over the stats in detail to explain what they mean for your business.
Contracted To Meet Key Performance Indicators (KPI’s)
As a client of RevLive, you’ll enjoy the benefit of our Contracted KPI’s guarantee.
Our KPI’s consist of…
- Average Hold Time Of 90 Seconds Or Less
- Pick-Up Rate Of 90% Or Higher
- Agent Quality Score Of 90% Or Higher
This will give you the peace of mind that your campaigns are being handled correctly and efficiently. The way they should be. Our Hybrid approach along with our extensive reporting will allow you to view the KPI’s by campaign.