What does a call center coaching environment look like? It is a call center where everybody from the manager to the newest representative is actively working to improve communication, relationship & sales skills to achieve better call outcomes for our clients.
Here are some of the skills we coach in our call center:
- How to control a conversation, so it is kept to a reasonable timeframe
- How to identify the needs of the caller and quickly resolved
- How to handle angry callers
- How to be outcome focused and achieve optimal results
RevLive has some of the best coaches in the industry and we incorporate our coaching tactics daily. We take the time to ensure that our agents are getting the best information possible. Through our optimized coaching process, our clients see the results of our ongoing agent coaching sessions.